Business Process Outsourcing (BPO) Services Market 2017 by Current & Upcoming Trends

Business Process Outsourcing Services Market, By Service Type (Finance & Accounting, Customer Services, Human Resource, KPO, Procurement) and By Vertical (BFSI, Healthcare, IT & Telecommunication, Manufacturing, Retail) – Forecast 2023


Market Scenario:

Major giants like ADP, Accenture, Infosys, Wipro, TCS and Xerox are key players in the business process outsourcing services market due to increasing demand from various industry verticals like retail, healthcare, IT and telecommunication and BFSI among others. ADP is considered to be a leader in the outsourcing of business processes of payroll systems. Increasing adoption of business process outsourcing services in IT and telecommunication sector is one major factor fueling the growth of business process outsourcing services market. Business process outsourcing services is gaining importance owing to the increasing adoption in banking, finance and human resource services owing to the growing popularity of outsourcing of services.


North America region holds the largest market share of global Business Process Outsourcing Services Market followed by Europe and Asia Pacific regions. The growth is North America region is mainly dominated by U.S. and Canada and is attributed to the increasing demand from and in the region. The region also has a well-established infrastructure which allows implementation of advanced technologies. Increasing adoption of new technologies is compelling the organizations to focus on the core business operations and outsource the back office needs is one major factor responsible for driving the growth of business process outsourcing services market.


Business process outsourcing services market has been segmented on the basis of service type and vertical.  The service type segment is further bifurcated into finance & accounting, customer services, human resource, KPO, procurement and others. Out of which, the finance and accounting segment is expected to hold the largest market share whereas, the human resource segment is expected to grow at the highest rate during the forecast period. This is owing to the increasing number of Business process outsourcing allows the organization to completely focus on the core business and outsourcing of other services also leads to improved productivity from the employees. Outsourcing of human resource management services also helps in relieving the employees from administrative overheads.


The global business process outsourcing services market is expected to grow at approx. USD 52 Billion by 2023, at 11% of CAGR between 2017 and 2023. 


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Key Players:

The prominent players in business process outsourcing services market are – ADP, LLC. (U.S.), Xerox Corporation (U.S.), Accenture PLC (Ireland), Aon Hewitt (U.S.), Capgemini (France), Infosys BPO Ltd. (India), IBM Corporation (U.S.), Syntel, Inc. (U.S.), Tata Consultancy Services Limited (India), Wipro Limited (India) among others.



Business process outsourcing services market can be segmented on the basis of following:

By Service Type

  • Finance & Accounting
  • Customer Services
  • Human Resource
  • KPO
  • Procurement
  • Others


By Vertical

  • BFSI
  • Healthcare
  • Manufacturing
  • IT & Telecommunication
  • Retail
  • Others



Regional Analysis:

The regional analysis of business process outsourcing services market is being studied for regions such as Asia Pacific, North America, Europe and Rest of the World. It has been observed that North America market is estimated to account for the largest share of the market, whereas Asia-Pacific market is projected to grow at the fastest rate during the forecast period. The major growth in business process outsourcing services market in North America market is attributed to technological advancements and increasing demand for business process outsourcing services across various industry verticals in that region.


Intended Audience

  • Technology Investors
  • Research/Consultancy Firms
  • Government Bodies
  • Consumers
  • IT & Telecommunication Companies
  • Software Providers
  • Technology Providers
  • Software Vendors


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